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| |  | Frequently Asked Questions |  |  |
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First-time Customers
| How safe is it to put credit card information on the web? We accept payments via Google Checkout & Verisign which are safe and secure credit card processing companies. Making payments through us to our sellers, allows us to offer you A-to-Z 100% money-back guarantee on all your halfvalue.com marketplace purchases. Why is Google Checkout or Verisign so safe? - Safety in volume: millions of customers safely shop with Google Checkout & verisign every day without credit card fraud.
- 128 bit SSL encryption: Verisign and Google Checkout use 128 bit SSL encryption which is the highest available in the industry. With current technology it would take over 100 trillion years to break that encryption.
- Sellers must sign up for
Google Checkout to receive payments. (click here to sign up)
| | | Can I make the payment directly to my seller? You pay your seller directly using Google Checkout. Payments through us ensure a safe trading environment for you and other Halfvalue.com members. | | What do I do after placing my order? After placing your order, you would be taken to the Google Checkout or verisign website with your invoice. Our servers are linked to these sites through web-services to get instant payment notification. Once you make the payment, your transaction would be updated on our servers automatically to be completed. If you choose not to pay for some reason, your transaction would be voided automatically. | | Do you charge any tax on my order? No tax is charged on orders through halfvalue.com marketplace. | | How soon will my items arrive? Depending on the shipping method you use, your items should arrive within 2 to 4 days via expedite and 8 to 15 days via media mail. | | What is your cancellation and return policy? Please review your invoice carefully before making payment for your purchase since orders cannot be cancelled once placed. However, all your purchases are covered by A-to-Z 100% money back guarantee. We strongly encourage you to email your transaction partner to resolve any disputes, in an event the dispute cannot be resolved, you can file a claim through Google Checkout for a 100% refund including the return shipping cost within 30 days of your order placement. |
Ordering and Paying
Shipping and Returns
The seller Program
| How do I sell stuff online? You can search for your item and click sell yours here link to list your items for sale on halfvalue.com. click here to start selling your books using isbn numbers now. | | What are the commission rates? | | As a seller, how am I paid? Sellers are paid directly to their Google Checkout accounts by buyers. seller commissions will be charged to your credit card on file. | | What if the item I want to sell is not listed in the halfvalue.com database? If you enter an isbn that is not listed in our database the item would be added to our database instantly using information from our backend database, so that you can list it immediately. If, however the the item is not added, it does not exist in the backend either and hence cannot be listed. | | I am a volume seller, do you have any volume seller programs? | | What are the shipping allowances? Sellers are reimbursed for the shipping charges at the rate below:- media mail: $3.50 expedite mail: $5.50 | | International Sellers? To register an overseas account, international sellers will need to enter country in city column, eg London, UK, and enter state as 'Outside the US'. The shipping reimbursement is fixed at USD $3.50 (Standard media), USD $5.50 (priority) regardless of the actual shipping paid by an international seller. If you believe that shipping reimbursement is less compared to the actual shipping incurred, you will need to adjust/increase the price of your books accordingly.Also note that all item prices have to be in USD Dollars.You will receive your payment of sales and pay your Halfvalue FVF Commissions fee in USD Dollars via Google Checkout ONLY. | Online Chat
| What is online chat? Online chat is a great new feature introduced by halfvalue.com where buyers can chat with the sellers through halfvalue.com and ask various pre transaction questions to sellers before purchasing their books. | | How do I initiate a chat with a particular seller? In order to chat with a seller, you need to log in to your account. Once logged in you can search for your items and click on the chat with seller link below a sellers description and the chat would be started. You do not need to activate customer service from your account in order to chat as a buyer. Click here to create your account today. | | Is it safe to give out my credit-card information over the chat? Please beware that online chat is only for the purposes of pre-transaction questions for sales through halfvalue.com. We urge you not to share your credit card info or passwords when chatting. halfvalue.com will not be responsible for any card fraud resulting from giving out the card information over the chat. | | As a seller, how do I set my status to online for accepting customer chats? Once you log into your account, you can select the maximum no. of chats you would do simultaneously from the combo box and click on 'activate customer service' button. This will set your status to online and windows will popup as buyers initiate a chat with you (make sure your browser does not block pop ups before initiating seller customer service). You could also use the advanced option to have multiple customer service representatives working simultaneously. | | As a seller, what happens when I am currently chatting with the maximum number of buyers I chose? When you are busy chatting with a buyer, your status on other listings would appear to be busy. Buyers can still initiate a chat with you, but they would be put in a queue, until you are done chatting with previous buyers. Your customer service window would show you the status of as to how many buyers are in the queue as well as the buyer would also be frequently updated with their position in the queue. | | Are there any charges for using the live-chat? Using live-chat is free of charge for buyers as well as sellers. It is an innovative initiative provided by halfvalue.com to help buyers and sellers trade more effectively on our marketplace. |
Associate Program
| What is associate program? The Halfvalue Associates Program is one of the fastest growing and most successful online affiliate programs. Becoming a Halfvalue.com Associate is easy and FREE! Right away, you'll start to earn commissions: in return for every purchase instigated by your links, you'll earn up to 8% of the purchase price on the entire order (based on your performance tier reached). While other associate programs extend commissions that only apply to a few featured items, Halfvalue.com offers commissions on every sale you bring us, period. If you are a Web site owner, an Halfvalue seller, or a Web developer, you can start earning money today! | | How do I make money? Every time a buyer buys a book using the links we provide you, you make money when they buy. | | How much do I make and what restrictions apply? For every purchase you make up to 10% commission, i.e. if someone you forward buys products worth $100, you can make $10. | | How do I join? |
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