Linksys BEFSRU31 EtherFast Cable/DSL Router with USB & 3-Port 10/100 Switch

Product Details

In addition, three 10/100 switched ports allow you to connect more network devices directly to your router without buying extra hubs and switches.

The EtherFast cable/DSL router comes with a one-year limited warranty.

Note: All Linksys routers now include a special edition of Norton Internet Security! Claim your free CD-ROM by calling (800) 814-0180, 7 a.m. to 7 p.m. Pacific, seven days a week.

Product Reviews

(2 stars) - Not Very Reliable
My first Linksys BEFSRU31 DSL router failed in less than a year and I was able to get a replacement under warranty. The second one failed in about a year and a half. I'm now shopping for a router made by a company other than Linksys. I give it two stars instead of one because it realy is an easy-to-use router. But, if the darn thing keeps breaking down, who needs it?

(2 stars) - Great product!!!...while warranty lasts that is :(
The product was working just great...until my warranty ran out that is. I bought the item back in August of the year 2001.. it didn't start malfunctioning 'til shortly before xmas of 2002. First the USB port went out and now I can't even communicate with the router and I can't even log on to the internet through the WAN port, I have to use the uplink port, but there is nothing I can do about it cuz...Warranty...expired!! I talked to Linksys and they said that I was pretty much on my own if I have no warranty and that they couldn't fix it if the warranty expired. There goes my money!... People.. don't waste your money on anything over $... I think I'm gonna purchase a cheap hub and link up that way rather than spend anymore money waiting for the warranty to expire before the thing goes out again!!

(3 stars) - Good Product - poor customer support
I had 2 of these go bad on me within a year. STILL waiting after 1 week to get the RMA to return the second one. It took me 2 phone calls and 5 e-mails to get that far! I'm starting to look at competitors products!

(3 stars) - Works fine, but will it last?
Bought mine during the summer. Set up was easy and could not tell the difference between speed of my computers when hooked directly to the DSL modem or to the router. About 4 months after purchase the USB port went out. 2 hours on customer service and they still were not thinking it was the router so they sent an email to the next level of service. I was supposed to get an email from advanced support. 2 days later the error light came on and could not be cleared and all the ports stopped working. Emailed support and got a return authorization. Turn around time was about 3 weeks, was shipped back to me overnight UPS which surprised me.

(1 stars) - Burned ot twice in 5 months
This unit is great when it works, but reliability is a huge problem, and Linksys appears unwilling to stand behind its product when it continues to fail.

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